A 12-Step Plan for Governance of Customer Data​
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In my last Ecosystm Insight, I spoke about the 5 strategies that leading CX leaders follow to stay ahead of the curve. Data is at the core of these CX strategies. But a customer data breach can have an enormous financial and reputational impact on a brand. ​

Here are 12 essential steps to effective governance that will help you unlock the power of customer data. 

  1. Understand data protection​ laws and regulations 
  2. Create a data governance framework
  3. ​Establish data privacy and security policies
  4. Implement data​ minimisation
  5. Ensure data accuracy
  6. Obtain explicit consent
  7. Mask, anonymise and pseudonymise data
  8. Implement strong access controls
  9. Train employees
  10. Conduct risk assessments and audits
  11. Develop a data breach ​response plan
  12. Monitor and ​review

Read on to find out more.

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Download ‘A 12-Step Plan for Governance of Customer Data’​ as a PDF

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Tim Sheedy is the VP of Research at Ecosystm - a digitally native technology research and advisory firm. Tim brings more than 20 years of experience in designing and implementing cloud, IoT, AI and automation strategies to the Ecosystm network, to support businesses in their IT decisions. In his role he sets the research strategy for Ecosystm, and works with the advisor and analyst community to deliver a future vision for the technology sector. In his previous role, Tim spent 12 years at Forrester Research, most recently as a principal analyst, helping IT leaders improve their digital capabilities. Prior to this, he was research director for IT solutions at IDC in Australia, where he assisted IT vendors in designing solutions to better fit market requirements, and IT buyers in improving the effectiveness of their IT functions. Beyond the office, he boasts an international reputation as an entertaining and informative public speaker on the key trends in the IT market. He graduated from University of Technology Sydney with a BA majoring in Marketing and Research. In his free time, Tim enjoys bushwalking, playing football (badly!) and tennis and watching the amazing Wolverhampton Wanderers play the beautiful game, and the terrible Waratahs butcher the game they play in heaven


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