2020 was a watershed year for the industry as they proved to be the backbone for the rapid changes in work practices, communication and entertainment. This has led telecom providers to embark on their won digital transformation journeys.
The challenges continue for the industry, especially as 5G has not yet delivered on the early promises. Telecom operators today are having to provide cutting-edge services and top-notch customer experience as they continue to be challenged by new market entrants and strong regulatory pressures.
In 2022, telecom providers will be driven by the need to innovate and improve their product and service lines; improve customer experience; comply with changing regulations; and to optimise costs.