COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. However, some of the forward-looking BPO organisations are using this disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof. In many of these conversations, technology and process reengineering are emerging as the two common themes in their journey to transform into a New Age BPO provider.
In 2022 BPO providers will focus on mitigating their key challenges around handling client expectations, better people management and investing in the right technologies for their own transformation journeys.
Read on to find out what Ecosystm Advisors Audrey William and Venu Reddy think will be the key trends for the New Age BPO in 2022.
Click here to download Ecosystm Predicts: The Top 5 Trends for the New Age BPO in 2022 as PDF