Ecosystm Predicts: The Top Trends for Retail & eCommerce in 2022
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Over the last 2 years, the primary focus for Retail & eCommerce organisations has been on creating the right customer experience and digital engagements – mainly to survive. ​

In 2022 the focus will be on creating market differentiation. This will extend to business strategies and process optimisation. The Retail & eCommerce industry will explore ways to leverage data to empower multiple roles across the organisation and engage with customers irrespective of where they are on their customer journeys. ​

Read on to find out what Ecosystm Analysts Alan Hesketh, Niloy Mukherjee and Tim Sheedy think will be the leading trends in the Retail & eCommerce industry in 2022.

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Click here to download this Ecosystm Predicts: The Top Trends for Retail & eCommerce in 2022 as a pdf.

Ecosystm Predictions 2022
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