Ecosystm Leaders BreakFirst – Panel Question and Answer session with the audience.

Panellists:

• Mallika Gadepalli, Vice President Corporate Strategy, PropertyGuru Group
• Peter Carr, Vice President, Ecosystm Consulting
• Kaushik Ghatak, Principal Advisor, Ecosystm

Moderator:

• Ullrich Loeffler, CEO, Ecosystm

In today’s globalised world, where disruptions can have cascading effects on the entire supply chain, resilience has become increasingly important. In this presentation, Kaushik Ghatak, Principal Advisor, Ecosystm explores how leading organisations are leveraging Industry 4.0 capabilities and embracing digitalisation to make their supply chains more transparent, connected, and collaborative.

• How supply chain resilience will help organisations weather disruptions
• How supply chain digitalization is providing visibility, agility, efficiency, and collaboration
• Best practices and real-world examples of organisations that have successfully leveraged digitalisation to build resilience

Peter Carr, Vice President, Ecosystm Consulting unveiled the Six Strategic Imperatives that have been shaped by the high-impact incidents defining our ever-changing world. Against the backdrop of the significant global events of the last few decades, he discussed:

• Why 21st-century challenges are different
• How strategic preparation is driving operational readiness
• Aligning key technology trends with the six imperatives
• Implications for modern Workforces
• Examples from Healthcare, FSI and Government

Ecosystm recently hosted a Leaders Roundtable in Singapore where BFSI leaders had a thought-provoking conversation about the challenges and drivers of cognitive AI in the industry. 

Here, Sash Mukherjee, VP Industry Insights, Ecosystm speaks to the IBM leaders who joined in on the discussion, on the key takeaways from the session and the factors contributing to AI-led disruptions in BFSI organisations. 

Thanks to Sena Nallasenapathi Periasamy, Purushothama Shenoy, and Vinay Pamnani for sharing their thoughts.

Healthcare organisations are relying more than ever on technology to solve challenges such as health inequity, chronic disease management, and increased patient and employee expectations.

Check out this video to see how healthcare organisations are innovating their business models and care protocols.

Over the past few years, the retail industry has had to overcome numerous hurdles, from delivering digital experiences to managing global supply chain disruptions and meeting ever-changing customer expectations. As a result, retailers have made significant investments in technology to remain competitive.

This video byte highlights how certain retail brands are utilising emerging technologies to create market differentiation, innovate, and future-proof themselves in the evolving retail landscape. Watch now to see how these retailers are leveraging cutting-edge tech to gain a competitive edge.

Check out our latest video to find out how successful CX leaders in Asia Pacific stay ahead of the curve.

Use these best practices to stay ahead in a fast-paced world of changing customer expectations and digital experiences.

BFSI organisations have a significant role in the sustainability value chain. This extends to helping the traditional economy to transition; green investments to promote organisations with the right intentions; and empowering customers to make environmentally-friendly choices.

If you are a BFSI tech leaders, here is what you should do to help convert your organisation’s sustainability intentions into reality. 

Data is key to delivering exceptional customer experiences. But how can organisations make data the core of their CX strategy?

Here are 5 ways organisations can gain valuable insights into customer behaviour and preferences.

From building a data-driven CX culture to achieving hyper-personalisation, get ready to take your CX strategy to the next level!