If the post go-live adoption of a technology implementation is not done well, an organisation will not be able to realise the full potential of the promised ‘value’ from their digital investments.
Sash Mukherjee, Principal Analyst, Ecosystm speaks with Dr. Kaushik Ghatik, Principal Advisor, Ecosystm about the importance of change management.
Tim Sheedy spoke to Sumit Nurpuri, COO, South East Asia, HK and Taiwan, Capgemini; Peter Lawther, Oceania Regional Chief Technology Officer, Fujitsu; Andrew Campbell, Partner, Asia Pacific, IBM Talent & Transformation; Michael Horton, Executive Vice President & Country Manager Australia & New Zealand, HCL Technologies about their experiences on their own transition to working from home and how they helped their clients.
Their insights into remote working strategies, actionable tips and tricks to improve the productivity of your remote workers, and how to manage the move back to the office as we transition to the hybrid workplace are shared in this video.
In Episode 23 of ‘Ecosystm Engage: The Not So Daily Show’, we hear Vinod Muthukrishnan, Chief Growth Officer, Cisco (CCBU) and Rajiv Menon, MD – APAC, Cisco Investments in conversation with Ecosystm’s Principal Advisor, UC & Contact Centre, Audrey and our CEO Amit Gupta. They discuss the drivers for Cisco to acquire new capabilities through M&A and the approach to seamless integrate the value propositions. They share their perspectives on the importance of moving Contact Centres from being ‘Reactive’ to taking a ‘Proactive’ stance, the need to re-align CX metrics and the role AI will play in detecting the sentiment of the customer which will be critical in driving exceptional CX.
In Episode 22 of “Ecosystm Engage: The Not So Daily Show”, Scott Hunter, Head, Cloud Value Advisory – JAPAC, Google is in conversation with Dr. Kaushik Ghatak, Principal Advisor, Ecosystm and our CEO, Amit Gupta on aligning Business Value. They discuss why Singapore is able to maintain its position at the top of the Global Food Security Index and the role supply chain resilience has played in achieving this goal.
Following the announcement of the MAS Global FinTech Innovation Challenge which culminates at the Singapore FinTech Festival 2020 (SFF), we have a special episode of Ecosystm Engage: The Not So Daily Show – The Singapore FinTech Festival Edition!
Sopnendu Mohanty, Chief FinTech Officer, MAS spoke to Ecosystm CEO Amit Gupta last week about the birth and growth of the SFF, and what the SFF has in store for this year – including the FinTech Awards and Global FinTech Hackcelerator challenge program.
In episode 21 of “Ecosystm Engage: The Not So Daily Show” we talk to an industry leader who shares his views on the impact on the industry and how technology with a dash of empathy is enabling the Contact Centre industry to cope and work towards a recovery. Anthony Bartolo, EVP and Chief Product Officer at Avaya shares his perspectives with Amit Gupta, CEO, Ecosystm and Audrey William, Principal Advisor, Ecosystm on the resilience and camaraderie of contact centre agents, the role automation and conversational AI will play in improving Customer Experience and how contact centres are playing a greater role in becoming the brand extension of companies.
In Episode 20 of “Ecosystm Engage: The Not So Daily Show”, we speak to a global HR leader at a company that has consistently given us a glimpse into the future with their innovations. In conversation with Anika Grant, Global HR Director, Markets at Dyson, our CEO, Amit Gupta and Audrey William, Principal Advisor, Ecosystm discuss best practices to keep employees engaged and inspired, the importance of employee experience, the critical role of HR in accelerating digital adoption and the talent roadmap transformations required to gear up organisations for the Future of Work.
All nations, societies and communities have come together and responded to the current pandemic with the best measures they are able to take within their means. It requires leadership and a collective will that straddles governments, industry and citizens. One such nation is New Zealand – that continues to punch above its weight has shown some excellent learnings in leadership, empathy, the all round kiwi ingenuity and practicality.
In this Episode 19 of “Ecosystm Engage: The Not So Daily Show”, we speak to H.E. Jo Tyndall, New Zealand High Commissioner to Singapore and get a glimpse on why New Zealand continues to lead the charts across business and quality of life metrics. In conversation with Amit Gupta, CEO, Ecosystm she shares more about New Zealand’s timely response to the pandemic, the importance of digital trade and of course the growing ties between Singapore and New Zealand as part of the Enhanced Partnership Treaty signed between the Prime Ministers of the two nations in May 2019.
