Changing Customer Experience Environment across ASEAN

In the era of the Experience Economy, providing excellent customer experience to cater to the evolving customer demands and expectations is imperative.

In this episode of EcosystmTV, Audrey William, Ecosystm Principal Advisor speaks with Augustin du Payrat, Regional Vice President – South East Asia, Talkdesk about the changing CX across ASEAN.

The discussion focuses on:

  • How technologies such as AI and Big Data are helping to automate Contact Centres
  • How businesses can enhance CX through self-service capabilities
  • Significance of CX benchmarking for continuous improvements in Contact Centre operations

Watch this episode to learn more about CX best practices and how you can drive innovative and personalised customer experiences.

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Conversation with Aman Tej Singh-Kyndryl

ASEAN is all set to become the 4th largest economy in the world by 2030. Ullrich Loeffler, CEO, Ecosystm caught up with Aman Tej Singh, Head of Advisory & Implementation Services, ASEAN Kyndryl to discuss the implications of this fast-paced growth.

Find out how the rapid transformation, and desire for innovation in the region has created a perfect environment for technology to support dynamic organisations achieve their business objectives. At the heart of this shift is the need to have the right technology focus. Aman says, “While we talk about the heavy uptake of technology and how it touches on our lives, it is extremely important to start with an infrastructure that is solid at the base and allows organisations to build the right use cases for end users.”

In this wide-ranging conversation, Ulli and Aman discuss how digital infrastructure is helping organisations grow, challenges around talent, the importance of a strong partner ecosystem, and what Aman hopes to achieve in his role at Kyndryl.

Stay tuned for more episodes of EcosystmTV.

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Driving Digital Transformation in the Insurance Industry

The insurance industry is one of the most competitive and faces multiple challenges. The adoption of emerging tech can accelerate the introduction of new products to the market, reduce operations costs and elevate policyholder experiences.

We take a deeper dive into the insurance sector and identify how ready is the insurance industry to transform.

Listen in as Ullrich Loeffler, CEO, Ecosystm, Gillian Vaughan, CEO, Pinnacle Life and Rob Ellis, CEO and Co-Founder, Sentro discuss- 

  • How the insurance providers can digitally transform while mastering agility in the digital economy
  • How insurers can intertwine people, process and technology to get the most out of it.
  • How to improve legacy systems, simplify products and services,  and reduce overheads throughout the insurance life cycle

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Scaling Sustainable Finance for a Green Recovery – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021 – Highlights

Scaling Sustainable Finance for a Green Recovery – Ecosystm SFF 2021 Roundtable in Partnership with Ecosystm.

The market for sustainable finance is rapidly growing in response to the climate emergency. Despite impressive recent growth, the sustainable finance market has a long road ahead to reach maturity. It faces competing initiatives, uneven coverage by geography and asset class, misalignment of definitions and a mismatch between supply and demand. Moreover, all around the world, countries are still facing social and economic fallout from the global pandemic, and rebuilding our economies in a post-Covid-19 era has never been more urgent.

How can the financial sector adequately respond to these global concerns? What is the role of finance in the green recovery and how can public and private sectors collaborate to scale credible ESG investments? Our experts discuss the most innovative financial products and instruments that aim to deliver social and environmental benefits alongside attractive returns. Moderated by Ecosystm’s Amit Gupta, hear from Marty Dropkin (FIL Asia), R. Raghunathan (WWF-Singapore), Sasja Beslik (SDG Impact Japan), and Zoë Knight (HSBC).

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival, please visit www.fintechfestival.sg

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The Building Blocks of Web 3.0 – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021 – Highlights

The Building Blocks of Web 3.0 – Singapore FinTech Festival 2021 Roundtable in Partnership with Ecosystm

Web 3.0 is the next phase of the internet’s evolution, but what technologies does it need to succeed? While the Web 3.0 stack is not yet fully developed, much progress has been made to set the foundations for a new online ecosystem that breaks away from the traditional web into new realms of online interaction. There are many examples of early-stage Web 3.0 applications that show how much potential the technologies can help realise. The concept of Web 3.0 may be interpreted differently but it is, at its core, a movement for a free web. A high-level discussion about Web 3.0 components and how they will shape the future of your online activities.

Hear from Brenda Harvey of IBM APAC, Divyesh Vithlani of Accenture, Emin Gün Sirer of Ava Labs, Peter Wright of ST Telemedia Cloud and Vincent Yang of Firework. This session was moderated by Ullrich Loeffler of Ecosystm.

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival, please visit www.fintechfestival.sg

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Shaping the Future of Financial Services with Decentralised Finance – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021 – Highlights

Is Decentralised Finance taking over the banking world? Decentralised Finance is an emerging phenomenon, and it has been gaining the attention of the mainstream media since 2020.

Globally, about 1.7 billion adults remain unbanked. There’s a race to “bank the unbanked” to promote financial inclusion. On the other end of the spectrum, there are also efforts to “un-bank the banked”. With the rise of blockchain, it’s time to reformulate the consumer banking system with more secure and more affordable financial products. We hear from an unparalleled group of Decentralised Finance innovators and change-makers on how Decentralised Finance will define the next era of global finance. Hear from Dr Ben Goertzel of SingularityNET, Johann Eid of Chainlink Labs, Sudhir Pai of Capgemini and Justin Amos of Lygon. This session was moderated by Anjali Kapoor of Alt Key Theory.

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival please visit www.fintechfestival.sg

0
0
Scaling Sustainable Finance for a Green Recovery – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021

Scaling Sustainable Finance for a Green Recovery – Ecosystm SFF 2021 Roundtable in Partnership with Ecosystm.

The market for sustainable finance is rapidly growing in response to the climate emergency. Despite impressive recent growth, the sustainable finance market has a long road ahead to reach maturity. It faces competing initiatives, uneven coverage by geography and asset class, misalignment of definitions and a mismatch between supply and demand. Moreover, all around the world, countries are still facing social and economic fallout from the global pandemic, and rebuilding our economies in a post-Covid-19 era has never been more urgent.

How can the financial sector adequately respond to these global concerns? What is the role of finance in the green recovery and how can public and private sectors collaborate to scale credible ESG investments? Our experts discuss the most innovative financial products and instruments that aim to deliver social and environmental benefits alongside attractive returns. Moderated by Ecosystm’s Amit Gupta, hear from Marty Dropkin (FIL Asia), R. Raghunathan (WWF-Singapore), Sasja Beslik (SDG Impact Japan), and Zoë Knight (HSBC).

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from the 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival please visit www.fintechfestival.sg

0
0
The Building Blocks of Web 3.0 – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021

The Building Blocks of Web 3.0 – Singapore FinTech Festival 2021 Roundtable in Partnership with Ecosystm

Web 3.0 is the next phase of the internet’s evolution, but what technologies does it need to succeed? While the Web 3.0 stack is not yet fully developed, much progress has been made to set the foundations for a new online ecosystem that breaks away from the traditional web into new realms of online interaction. There are many examples of early-stage Web 3.0 applications that show how much potential the technologies can help realise. The concept of Web 3.0 may be interpreted differently but it is, at its core, a movement for a free web. A high-level discussion about Web 3.0 components and how they will shape the future of your online activities.

Hear from Brenda Harvey of IBM APAC, Divyesh Vithlani of Accenture, Emin Gün Sirer of Ava Labs, Peter Wright of ST Telemedia Cloud and Vincent Yang of Firework. This session was moderated by Ullrich Loeffler of Ecosystm.

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival, please visit www.fintechfestival.sg

0
0
Shaping the Future of Financial Services with Decentralised Finance – Ecosystm Global Leaders Roundtable at Singapore FinTech Festival 2021

Is Decentralised Finance taking over the banking world? Decentralised Finance is an emerging phenomenon, and it has been gaining the attention of the mainstream media since 2020.

Globally, about 1.7 billion adults remain unbanked. There’s a race to “bank the unbanked” to promote financial inclusion. On the other end of the spectrum, there are also efforts to “un-bank the banked”. With the rise of blockchain, it’s time to reformulate the consumer banking system with more secure and more affordable financial products. We hear from an unparalleled group of Decentralised Finance innovators and change-makers on how Decentralised Finance will define the next era of global finance. Hear from Dr Ben Goertzel of SingularityNET, Johann Eid of Chainlink Labs, Sudhir Pai of Capgemini and Justin Amos of Lygon. This session was moderated by Anjali Kapoor of Alt Key Theory.

Organised by the Monetary Authority of Singapore, the 6th edition of the Singapore FinTech Festival (SFF) ran from 8 -12 November 2021. The annual event brings together 60,000 participants from 160 countries – both virtually and in-person – for the development of financial services, public policy and technology.

For more information on the Singapore FinTech Festival please visit www.fintechfestival.sg

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