In the era of the Experience Economy, providing excellent customer experience to cater to the evolving customer demands and expectations is imperative.
In this episode of EcosystmTV, Audrey William, Ecosystm Principal Advisor speaks with Augustin du Payrat, Regional Vice President – South East Asia, Talkdesk about the changing CX across ASEAN.
The discussion focuses on:
- How technologies such as AI and Big Data are helping to automate Contact Centres
- How businesses can enhance CX through self-service capabilities
- Significance of CX benchmarking for continuous improvements in Contact Centre operations
Watch this episode to learn more about CX best practices and how you can drive innovative and personalised customer experiences.