In episode 21 of “Ecosystm Engage: The Not So Daily Show” we talk to an industry leader who shares his views on the impact on the industry and how technology with a dash of empathy is enabling the Contact Centre industry to cope and work towards a recovery. Anthony Bartolo, EVP and Chief Product Officer at Avaya shares his perspectives with Amit Gupta, CEO, Ecosystm and Audrey William, Principal Advisor, Ecosystm on the resilience and camaraderie of contact centre agents, the role automation and conversational AI will play in improving Customer Experience and how contact centres are playing a greater role in becoming the brand extension of companies.
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