Ecosystm Principal Advisors Audrey William and Tim Sheedy cover CX Trends in the Coronavirus Era, and how your organisations needs to pivot to become truly digital based on customer demands.
Topics covered in this webinar included:
- How CX initiatives should dovetail with the broader digital transformation strategy
- Hyper-personalisation’s move from concept to reality
- The importance of the app and messaging platform in delivering personal experiences
- How businesses should use AI and analytics to measure and improve CX
- How to deliver great experiences at the speed of the customer