Businesses across Australia are understaffed and overworked. Tech leaders report that few – if any – people are applying for their open roles, and those seeking employment demand higher than average salaries.

For some business, this may mean an investment in more tools and platforms – but for many it will require a focus on a governance and control platform providing an operations process focus. As businesses deepen their effort to provide engaging customer and employee experiences, it is up to the technology team to make those experiences scalable and cost-effective by synchronising IT services and ops. Through the reduction of incidents, improvement of data quality and updated knowledge management content, technology leaders can reduce pressure on staff, increase productivity and alleviate the skills crunch in the tech and service operations team.

Australian businesses need to solve their technology skills shortage. To this end, I invite you to join Ecosystm at our “How Intelligent Automation Can Help Solve Your Tech Skills Crunch” Leaders RoundTable to discuss and share how technology leaders are managing their skills pipeline and using automation and AI to improve productivity.