Ecosystm research finds that more than 80% of retail providers had to start or re-calibrate their digital transformation initiatives in 2020. While retailers will continue to focus on the shift in customer expectations, a mere focus on customer experience will not be enough. In this Ecosystm Bytes, we discuss what Retailers should prioritise in the years ahead and where technology will help.
View the latest Ecosystm Bytes below, and reach out to our experts if you have questions.
Ecosystm Predicts: The Top 5 Retail & eCommerce Trends for 2021
Need more insight into 2021’s retail and eCommerce Industry trends? Ecosystm predictions explore how the industry is shaping and revamping the rules of retail in 2021. Learn more about our insights and trends on retail in 2021 below.