Industries of the Future – Ecosystm Bytes

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Industries continue to innovate and disrupt to create and maintain a competitive edge – and their technology partners evolve their solution offerings to empower them.

We bring to you latest industry news from the Healthcare, Financial Services, Retail, Travel & Hospitality and Entertainment & Media industries to show you how organisations are leveraging technology. Find out more about organisations such as Services Australia, Paypal, Walmart, Zara and Amex – and how tech providers such as IBM, Oracle, Google and Uplift are supporting organisations across industries.

View the latest Ecosystm Bytes on Industries of the Future below, and reach out to our experts if you have questions.


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For more ‘byte sized’ insights click on the link below

Ecosystm Bytes
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The 5 Best-Rated Global Outsourcing Providers – Ecosystm Bytes

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In this Ecosystm Bytes, we bring to you the best rated global outsourcing providers based on the feedback from our platform users. Organisations are aware of the growing need to drive omnichannel experience and exceptional customer experience. In today’s competitive world that exceptional service that you provide might be the only key market differentiator.

If you are looking to outsource your business processes or your customer engagement, you should evaluate those organisations that are considered best-in-class and have expertise in your industry.

View the latest Ecosystm Bytes below, and reach out to our experts if you have questions.


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2021 will see global outsourcing providers, dealing with new ways of working by employing various outsourcing capabilities. See how you can empower your teams and agents to deliver an exceptional experience in 2021 in our Ecosystm Predicts: The Top 5 Contact Centre Trends for 2021 report.

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Retail Transformation in the New Decade – Ecosystm Bytes

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Ecosystm research finds that more than 80% of retail providers had to start or re-calibrate their digital transformation initiatives in 2020. While retailers will continue to focus on the shift in customer expectations, a mere focus on customer experience will not be enough. In this Ecosystm Bytes, we discuss what Retailers should prioritise in the years ahead and where technology will help.

View the latest Ecosystm Bytes below, and reach out to our experts if you have questions.


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Ecosystm Predicts: The Top 5 Retail & eCommerce Trends for 2021

Need more insight into 2021’s retail and eCommerce Industry trends? Ecosystm predictions explore how the industry is shaping and revamping the rules of retail in 2021. Learn more about our insights and trends on retail in 2021 below.

Ecosystm Predicts: The Top 5 Retail & eCommerce Trends for 2021
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Telecom Transformation in The New Decade – Ecosystm Bytes

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Organisations were forced to do a complete rethink on how to continue doing business and maintain social interactions last year – and this led to accelerated digitalisation of consumers and enterprises.

The telecom industry was the pillar that enabled the fast pivots that were required. The industry was impacted very differently by the pandemic compared to most other industries. More than a third of telecom providers indicate that it was either business as usual for them or that their business actually accelerated during the global crisis, according to Ecosystm research.

What lies ahead now for the telecom industry?



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The rise in data use coupled with the fervent growth of the digital economy augurs well for the telecom sector in 2021. Ecosystm predicts 5 trends in the telecommunications industry that will drive innovation. Click below to learn more.

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Government Transformation in the New Decade – Ecosystm Bytes

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2020 was a year for the Government policymakers to pivot almost overnight to ensure continuity of services and citizen safety. Moving forwards, updating legacy systems, and adoption of cloud will be at the top of any transformation agenda. See how the public sector is shaping up in 2021 and beyond.

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Ecosystm Predicts: The Top Cities of the Future Trends for 2021

Our predictions examine the challenges and opportunities for smart cities, infrastructure and compliances to build and improve the living environment, and services that governments are working on through tech adoption and public-private partnerships.

The Top Cities of the Future Trends for 2021
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Insurance Transformation In The New Decade – Ecosystm Bytes

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In this Ecosystm Bytes, we focus on how the Insurance industry will look in the decade ahead.

The insurance industry is looking at full recovery in 2021, and it is expected to search for growth through the adoption of emerging technologies, new service models, better focus on customer experience, tailored products, process automation and Insuretech partnerships.


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Ecosystm Predicts: The Top 5 FinTech Trends for 2021

We look at the key trends that are likely to impact the insurance industry, its market, customers and offerings in 2021. Want to know more? Create your free account on the Ecosystm platform to access The Top 5 FinTech Trends for 2021 from the Ecosystm Predicts Series.

Ecosystm Predicts: The Top 5 FINTECH Trends for 2021
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Shaping your Digital Journey – Ecosystm Bytes

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Ecosystm research shows that nearly 60% of organisations globally are aiming to recover in 2021. If your organisation hasn’t returned to pre-pandemic business performance already, there will be pressure to recover this year. If you are a Digital Leader, it is time to look at building a Digital Value Journey.


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How do digital leaders shift from providing a cost-focused to a value-focused service? At the CXO Digital Leaders Dialogue series, together with Best Case Scenario, we will be in discussion with leaders who will share their experiences with navigating these challenges.

To learn more, or to register to attend, visit here

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Banking Transformation in the New Decade – Ecosystm Bytes

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As the Knowledge Partner for the Singapore Fintech Festival, Ecosystm has a finger on the pulse of the Financial Services industry.

In this Ecosystm Bytes, we focus on how the Banking industry will look in the decade ahead, why it continues to struggle with compliance and customer experience, and where technology is helping.


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Ecosystm Predicts: The Top 5 FinTech Trends for 2021

In 2021, one of the prevalent shifts we are witnessing in banking services is the switch towards automation to enhance the services and customer experience. Want to know more? Create your free account on the Ecosystm platform to access The Top 5 FinTech Trends for 2021 and more from the Ecosystm Predicts Series.

Ecosystm Predicts: The Top 5 FINTECH Trends for 2021
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Industry Transformation Healthcare – Ecosystm Bytes

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The COVID-19 pandemic has brought various changes in the healthcare processes. Many healthcare providers are transforming their practices with new trends and trying to stay at the forefront of healthcare innovation.

Ecosystm Healthcare experts and leaders give their verdict on what to expect in 2021.  


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Ecosystm Predicts – Key trends that will shape healthcare in 2021

The Healthcare industry has had to pivot completely this year and 2021 will see it emerge a transformed industry. The impact will be seen on policies, how ecosystems evolve, and most obviously on healthcare provider organisations. The Top 5 Ecosystm predictions for Healthcare Trends in 2021 is available to download for free on the Ecosystm platform.

Ecosystm Predicts: The Top 5 Healthcare Trends for 2021
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