To answer this question, organisations will need to examine their security frameworks.
COVID-19 has forced organisations to realise that cybersecurity is not only a business enabler – it is a business prerequisite. Our research shows that businesses world-wide no longer see the pandemic as something that we need to get through to get back to “business as usual”. Most acknowledge that remote working and access from anywhere will be the new normal for many employees and that means they need to revisit and reprioritise their spending and their focus.
In many cases, existing procedures and policies are not sufficient to cover this new working environment – and often the policies have not been clearly communicated to all employees. Moreover, many organisations still rely on legacy WAN technologies that make secure and flexible access difficult – something that my colleague, Tim Sheedy touched upon in his recent blog post.
The choice of WAN technology is an important part of any mobile security strategy, but so is the approach to securing endpoints on the WAN and – what is perhaps the weakest link – the behaviour of employees.
The Global CxO Study 2020: The Future of Secure Office Anywhere showed us that when it came to mobile security, organisations were mostly worried about phishing and malware – but 4 out of the top 5 mobile security concerns involved human error and failure to follow corporate IT security policies and guidelines (Figure 1).
Time to Evaluate New Mobile Security Features
This highlights the importance of a couple of “security features” that many IT organisations still tend to overlook – convenience and ease-of-use. When employees ignore IT policies, bypass security steps, use unsanctioned personal devices to process work data etc., they tend to do so for mainly one reason: because it is convenient for them. Employees just want to get the work done and following security protocols, making sure that devices have the right security software installed etc. is simply seen as too cumbersome or as slowing down the work process.
To counter this, ease-of-use and convenience need to an integral part of any security framework – especially when employees are no longer working in the office. IT managers tend to be a bit ego-centric when they think of these terms, i.e. for them ease-of-use relates to their experience in implementing and running the systems, but they really need to be extending the ease to their users – the employees – as well.
This is where Branch of One comes to the fore. It offers the convenience of employees not having to install or connect software or hardware on the mobile device and it allows administrators to easily scale and manage their mobile security framework. Security frameworks do not have to be in the way of getting the work done. Branch of One shows us that comprehensive mobile security can be nearly seamless.
Download the report based on ‘The Global CxO Study 2020: The Future of the Secure Office Anywhere’, conducted by Ecosystm on behalf of Asavie. The report presents the key findings of the study and analyses the market perceptions of Office Anywhere and the need for a ‘Branch of One’, which will be the foundation of enterprise mobile security in the future.
The Top 5 Cybersecurity & Compliance Trends for 2021
There will be Further Expansion of M&A Activities Through 2021 and Beyond
As predicted last year, the market is set to witness mergers and acquisitions (M&As) to consolidate the market. The pandemic has slowed down M&A activities in 2020. However, the market remains fragmented and there is a demand for consolidation. As the cyber market continues to mature, we expect M&A activities to ramp up over the next couple of years especially once we emerge from COVID-19. Some organisations that understand the full impact of the shift to remote working and the threats it creates have embraced the opportunity to acquire, based on perceived value due to COVID-19. The recent acquisition of Asavie by Akamai Technologies is a case in point. Asavie’s platform is expected to strengthen Akamai’s IoT and mobile device security and management services.
After a Year of Pandemic Leniency, Regulators will Get Stricter in 2021
The regulators in the EU appear to have gone through a period of relative leniency or less activity during the first few months of the pandemic and have started to increase their efforts after the summer break. Expect regulators – even outside the EU – to step up their enforcement activities in 2021 and seek larger penalties for breaches.
Governments continue to evolve their Compliance policies across broader sectors, which will impact all industries. As an example, in Australia, the Federal Government has made changes to its definition of critical infrastructure, which brings mandates to many more organisations. Governments have shown an acute awareness of the rise in cyber-attacks highlighted by several high-profile breaches reported in mainstream media. Insider threats – highlighted by Tesla, where an employee raised the allegations of bribery by unknown third parties in exchange for exfiltrating corporate information – will also lead regulators to double down on their enforcement activities.
The Zero Trust Model Will Gain Momentum
Remote working has challenged the traditional network security perimeter model. The use of personal and corporate devices to access the network via public networks and third-party clouds is creating more opportunity for attackers. Organisations have started turning to a Zero Trust security model to mitigate the risk, applying advanced authentication and continuous monitoring. We expect the adoption of the Zero Trust model to gain momentum through 2021. This will also see an increase in managed services around active security monitoring such as Threat Detection & Response and the increased adoption of authentication technologies. With an eye on the future, especially around quantum computing, authentication technologies will need to continually evolve.
The Endpoint Will be the Weakest Link
The attack surface continues to grow exponentially, with the increase in remote working, IoT devices and multicloud environments. Remote endpoints require the same, if not higher levels of security than assets that sit within corporate firewalls, and it will become very clear to organisations that endpoints are the most vulnerable. Remote workers are often using unsecure home Wi-Fi connections and unpatched VPNs, and are increasingly vulnerable to phishing attacks. IoT device passwords are often so weak that brute-force attackers can enter networks in milliseconds.
Although endpoint security can be dealt with through strict policies together with hardware or software authentication, the difficult part is to adopt an approach that retains a relatively high level of security without having a too negative an impact on the employee experience. Experience shows that if the security measures are too cumbersome, employees will find ways to circumvent them.
Hackers Will Turn the Table on AI Security
Cybersecurity vendors are increasingly offering solutions that leverage AI to identify and stop cyber-attacks with less human intervention than is typically expected or needed with traditional security approaches. AI can enhance cybersecurity by better predicting attacks enabling more proactive countermeasures, shortening response times, and potentially saving cybersecurity investment costs. The problem is that the exact same thing applies to the hackers. By leveraging AI, the costs and efforts needed to launch and coordinate large hacker attacks will also go down. Hackers can automate their attacks well beyond the use of botnets, target and customise their attacks with more granularity than before and can effectively target the biggest weakness of any IT security system – people.
Already, phishing attacks account for many of the breaches we see today typically by employees being tricked into sharing their IT credentials via email or over the phone. As we move forward, these types of attacks will become much more sophisticated. Many of the deepfake videos we see have been made using cheap or free AI-enabled apps that are easy enough for even a child to use. As we move into 2021, this ability to manipulate both video and audio will increasingly enable attackers to accurately impersonate individuals.
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In Australia, we’re seeing attackers targeting internet-facing infrastructure relating to vulnerabilities in Citrix, Windows IIS web server, Microsoft Sharepoint, and Telerik UI.
Where these attacks fail, they are moving to spear-phishing attacks. Spear phishing is most commonly an email or SMS scam targeted towards a specific individual or organisation but can be delivered to a target via any number of electronic communication mediums. In the spear-phishing emails, the attacker attaches files or includes links to a variety of destinations that include:
Credential harvesting sites. These genuine-looking but fake web sites prompt targets to enter username and password. Once the gullible target provides the credentials, these are then stored in the attackers’ database and are used to launch credential-based attacks against the organisation’s IT infrastructure and applications.
Malicious files. These file attachments to emails look legitimate but once downloaded, they execute a malicious malware on the target device. Common file types are .doc, .docx, .xls, .xlsx, .ppt, .pptx, .jpg, .jpeg, .gif, .mpg, .mp4, .wav
OAuth Token Theft. OAuth is commonly used on the internet to authenticate a user to a wide variety of other platforms. This attack technique uses OAuth tokens generated by a platform and shares with other platforms. An example of this is a website that asks users to authenticate using their Facebook or Google accounts in order to use its own services. Faulty implementation of OAuth renders such integration to cyber-attacks.
Link Shimming. The technique includes using email tracking services to launch an attack. The attackers send fake emails with valid looking links and images inside, using email tracking services. Once the user receives the email, it tracks the actions related to opening the email and clicking on the links. Such tracking services can reveal when the email was opened, location data, device used, links clicked, and IP addresses used. The links once clicked-on, can in- turn, lead to malicious software being stealthily downloaded on the target system and/or luring the user for credential harvesting.
How do you safeguard against Cyber-Attacks?
The most common vectors for such cyber-attacks are lack of user awareness AND/OR exploitable internet-facing systems and applications. Unpatched or out-of-support internet-facing systems, application or system misconfiguration, inadequate or poorly maintained device security controls and weak threat detection and response programs, compound the threat to your organisation.
Governments across the world are coming up with advisories and guidelines to spread cybersecurity awareness and prevent threats and attacks. ACSC’s Australian Signals Directorates ‘Essential 8’ are effective mitigations for a large majority of present-day attacks. There were also guidelines published earlier this year, specifically with the COVID-19 crisis in mind. The Cyber Security Agency in Singapore (CSA) promotes the ‘Go Safe Online’ campaign that provides regular guidance and best practices on cybersecurity measures.
Ecosystm’s ongoing “Digital Priorities in the New Normal” study evaluates the impact of the COVID-19 pandemic on organisations, and how digital priorities are being initiated or aligned to adapt to the New Normal that has emerged. 41% of organisations in Asia Pacific re-evaluated cybersecurity risks and measures, in the wake of the pandemic. Identity & Access Management (IDAM), Data Security and Threat Analytics & Intelligence saw increased investments in many organisations in the region (Figure 1).
However, technology implementation has to be backed by a rigorous process that constantly evaluates the organisation’s risk positions. The following preventive measures will help you address the risks to your organisation:
Conduct regular user awareness training on common cyber threats
Conduct regular phishing tests to check user awareness level
Patch the internet-facing products as recommended by their vendors
Establish baseline security standards for applications and systems
Apply multi-factor authentication to access critical applications and systems – especially internet-facing and SaaS products widely used in the organisation like O365
Follow regular vulnerability scanning and remediation regimes
Conduct regular penetration testing on internet-facing applications and systems
Apply security settings on endpoints and internet gateways that disallow download and execution of files from unfamiliar sources
Maintain an active threat detection and response program that provides for intrusion detection, integrity checks, user and system behaviour monitoring and tools to maintain visibility of potential attacks and incidents – e.g Security Information & Event Monitoring (SIEM) tools
Consider managed services such as Managed Threat Detection and Response delivered via security operations (SOC)
Maintain a robust incident management program that is reviewed and tested at least annually
Maintain a comprehensive backup regime – especially for critical data – including offsite/offline backups, and regular testing of backups for data integrity
Restrict and monitor the usage of administrative credentials
Get more insights on the adoption of key Cybersecurity solutions and investments through our “Market Insights and Vendor Selection” research module which is live and ongoing on the Ecosystm platform.
5/5 (2) In his blog, The Cybercrime Pandemic, Ecosystm Principal Advisor, Andrew Milroy says, “Remote working has reached unprecedented levels as organisations try hard to keep going. This is massively expanding the attack surface for cybercriminals, weakening security and leading to a cybercrime pandemic. Hacking activity and phishing, inspired by the COVID-19 crisis, are growing rapidly.” Remote working has seen an increase in adoption of cloud applications and collaborative tools, and organisations and governments are having to re-think their risk management programs.
We are seeing the market respond to this need and May saw initiatives from governments and enterprises on strengthening risk management practices and standards. Tech vendors have also stepped up their game, strengthening their Cybersecurity offerings.
Market Consolidation through M&As Continues
The Cybersecurity market is extremely fragmented and is ripe for consolidation. The last couple of years has seen some consolidation of the market, especially through acquisitions by larger platform players (wishing to provide an end-to-end solution) and private equity firms (who have a better view of the Cybersecurity start-up ecosystem). Cybersecurity providers continue to acquire niche providers to strengthen their end-to-end offering and respond to market requirements.
As organisations cope with remote working, network security, threat identification and identity and access management are becoming important. CyberArk acquired Identity as a Service provider Idaptive to work on an AI-based identity solution. The acquisition expands its identity management offerings across hybrid and multi-cloud environments. Quick Heal invested in Singapore-based Ray, a start-up specialising in next-gen wireless and network technology. This would benefit Quick Heal in building a safe, secure, and seamless digital experience for users. This investment also shows Quick Heal’s strategy of investing in disruptive technologies to maintain its market presence and to develop a full-fledged integrated solution beneficial for its users.
Another interesting deal was Venafi acquiring Jetstack. Jetstack’s open-source Kubernetes certificate manager controller – cert-manager – with a thriving developer community of over 200 contributors, has been used by many global organisations as the go-to tool for using certificates in the Kubernetes space. The community has provided feedback through design discussion, user experience reports, code and documentation contributions as well as serving as a source for free community support. The partnership will see Venafi’s Machine Identity Protection having cloud-native capabilities. The deal came a day after VMware announced its intent to acquire Octarine to extend VMware’s Intrinsic Security Capabilities for Containers and Kubernetes and integrate Octarine’s technology to VMware’s Carbon Black, a security company which VMware bought last year.
Cybersecurity vendors are not the only ones that are acquiring niche Cybersecurity providers. In the wake of a rapid increase in user base and a surge in traffic, that exposed it to cyber-attacks (including the ‘zoombombing’ incidents), Zoom acquired secure messaging service Keybase, a secure messaging and file-sharing service to enhance their security and to build end-to-end encryption capability to strengthen their overall security posture.
Governments actively working on their Cyber Standards
Governments are forging ahead with digital transformation, providing better citizen services and better protection of citizen data. This has been especially important in the way they have had to manage the COVID-19 crisis – introducing restrictions fast, keeping citizens in the loop and often accessing citizens’ health and location data to contain the disaster. Various security guidelines and initiatives were announced by governments across the globe, to ensure that citizen data was being managed and used securely and to instil trust in citizens so that they would be willing to share their data.
Singapore, following its Smart Nation initiative, introduced a set of enhanced data security measures for public sector. There have been a few high-profile data breaches (especially in the public healthcare sector) in the last couple of years and the Government rolled out a common security framework for public agencies and their officials making them all accountable to a common code of practice. Measures include clarifying the roles and responsibilities of public officers involved in managing data security, and mandating that top public sector leadership be accountable for creating a strong organisational data security regime. The Government has also empowered citizens to raise a flag against unauthorised data disclosures through a simple incident report form available on Singapore’s Smart Nation Website.
While governments will continue to strengthen their Cybersecurity standards, the truth is Cybersecurity breaches often happen because of employee actions – sometimes deliberate, but often out of unawareness of the risks. As remote working becomes a norm for more organisations, there is a need for greater awareness amongst employees and Cybersecurity caution should become part of the organisational culture.
Technology providers, including Cybersecurity vendors, continue to evolve their offerings and several innovations were reported in May. Futuristic initiatives such as these show that technology vendors are aware of the acute need to build AI-based cyber solutions to stay ahead of cybercriminals.
Samsung introduced a new secure element (SE) Cybersecurity chip to protect mobile devices against security threats. The chip received an Evaluation Assurance Level (EAL) 6+ certification from CC EAL – a technology security evaluation agency which certifies IT products security on a scale of EAL0 to EAL7. Further applications of the chip could include securing e-passports, crypto hardware wallets and mobile devices based on standalone hardware-level security. Samsung also introduced a new smartphone in which Samsung is using a chipset from SK Telecom with quantum-crypto technology. This involves Quantum Random Number Generator (QRNG) to enhance the security of applications and services instead of using normal random number generators. The technology uses LED and CMOS sensor to capture quantum randomness and produce unpredictable strings and patterns which are difficult to hack. This is in line with what we are seeing in the findings of an Ecosystm business pulse study to gauge how organisations are prioritising their IT investments to adapt to the New Normal. 36% of organisations in the Asia Pacific region invested significantly in Mobile Security is a response to the COVID-19 crisis.
The same study reveals that nearly 40% of organisations in the region have also increased investments in Threat Analysis & Intelligence. At the Southern Methodist University in Texas, engineers at Darwin Deason Institute for Cybersecurity have created a software to detect and prevent ransomware threats before they can occur. Their detection method known as sensor-based ransomware detection can even spot new ransomware attacks and terminates the encryption process without relying on the signature of past infections. The university has filed a patent for this technique with the US Patent and Trademark Office.
Microsoft and Intel are working on a project called STAMINA (static malware-as-image network analysis). The project involves a new deep learning approach that converts malware into grayscale images to scan the text and structural patterns specific to malware. This works by converting a file’s binary form into a stream of raw pixel data (1D) which is later converted into a photo (2D) to feed into image analysis algorithms based on a pre-trained deep neural network to scan and classify images as clean or infected.
Click below for more data on organisations’ Cybersecurity priorities and investments
Going back to my previous statement about rubbish and social media, the validation and quality of data exchange is part of the value proposition of using mobile technology.
What aspects of our current IT infrastructure create that ‘data value add’?
IoT and Edge Computing. Most of us are not going to be comfortable in crowds going forward. If I can reserve a space, or I can use a sensor to see how full an environment currently is, it will impact my decision to go somewhere. The faster that real-time information is processed and available, the better the outcome.
Blockchain technology is functioning enough to address the challenge of how to secure the data and prevent malicious cyber-attacks. This includes medical data hacking, supply chain theft, and other data-oriented safety issues on hygiene and product providence that we are experiencing now.
At Ecosystm, we highlight how and where enterprises plan to invest and adopt technology while adding insights and expertise on to the use cases and trends. We are also able to reflect upon the agility of the same enterprises to make that technology investment count towards the next phase of their business model. In a post-COVID situation we see inventive ways enterprises are using technology. This is not only for societal benefit, but to make a difference in the marketplace. And mobile plays a key role in this next phase of engagements.
In his report, The Enterprise Mobile Landscape in 2020, Sheedy notes that enterprise mobility decision, including the choice of devices supported often have C-level involvement (Figure 2). “A large government agency in Australia has had the Director General intervene in their mobility decisions to stamp his personal preference on decisions, and a CIO at a large bank makes sure that Apple devices are always preferred – even when it makes little business sense to do so!”
Choice of mobile devices is personal and most organisations have realised that. Less than a third of global organisations issue corporate devices and only 6% continue to believe that they can manage by only supporting corporate devices. However, nearly no organisation has gone fully BYOD either.
Apart from mobile device choice, mobility solutions also have to take into consideration the huge amounts of traffic it has to support. When organisations adopt a Mobile First Strategy it is an acknowledgement that it will involve multiple stakeholders, right from the inception of the vision. This is clearly a technology area where user experience and uptake is of importance. So, the mobility strategy should have senior level overview and input so that it can be a company-wide policy.
#3 There will be renewed interest in Mobile Security
Ecosystm research finds that the global adoption rate of mobile device management (MDM) solutions is about 44%, while only about 17% of organisations indicate the adoption of a Mobile Security solution focused on identity management, multilayered security and threat analysis.
Organisations are aware that mobility initiatives increase their risk profile (Figure 3). An enterprise mobility solution that allows people to work on their device and OS of choice and from where they choose to, will become increasingly important in the current milieu. But the threats to organisation are equally real.
More than half of the organisations are concerned about compliance with corporate or regulatory standards in implementing mobility solutions. This is a good indication that the Mobile First strategy implementations have a strong compliance angle to them, both internally and for external agencies.
However, as Sheedy notes, it is still a challenge for the IT team. “Organisations provide one or two more operating systems that the IT team needs to manage, patch and secure. The mobile applications provide more entry points for would-be hackers and others to use and threaten the business. The devices and applications provide another set of user interface that need to be managed and governed to ensure regulatory compliance. They can also gather highly personal data (such as the location of customers when they are using – or not using – the application) so this data needs to be secured and governed.” As adoption matures, organisations will need to invest in niche Mobile Security solutions to combat their security concerns.
#4 Mobility will Drive SaaS Adoption
What organisations want most from their mobility solutions is cloud capabilities. One of the main reasons why organisations look for cloud capabilities is because mobile workloads tend to be unpredictable and cloud solutions are best equipped to handle the unexpected spikes. Most organisations also consider cloud solutions for a seamless integration with back-end systems and because a mobile workforce needs to make real-time decisions based on real-time data. Given the disparity of the data sources in a typical organisation, hosting on a neutral platform becomes more attractive. Also as organisations become more conscious about mobile security, cloud options also give them better traceability on remote device and data access.
However, conversely mobility will also drive the adoption of SaaS enterprise solutions and tools. Many businesses have mobilised their email, eCommerce platforms and unified communications and collaboration tools. But beyond that, organisations are not really empowering their employees to work on their mobile devices (Figure 4). This will have to – and will change – fast.
In his report, Make Remote Working Successful, Sheedy notes, “It goes without saying that your employees’ productivity levels will improve if they have access to the applications they need. And while many organisations already have enabled universal (or near-universal) application access from PCs and laptop computers, many of these applications should also be available from smartphones and tablets. This will allow your employees to work when they are on the move – not just when they are at home.”
It is time for organisations to re-evaluate their enterprise mobility if they have to remain productive in these difficult times, and beyond. Sheedy says, “Ultimately, our employee’s reliance on great mobile and targeted end-user computing experiences is increasing – and 5G services will only accelerate the transition away from traditional telephony, communications services and desktop applications. Businesses will need to continue to mobilise their enterprise systems to make them easier to use. Employees have now experienced great mobile apps and systems – and most enterprise mobility systems don’t stand up in that comparison.”
For more insights from our Mobility Research, click below