Ecosystm Predicts: The Top 5 Trends for the Experience Economy in 2023

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Customer experience (CX) is an integral part of a brand today – and excellence in CX is a moving target (think how tools such as ChatGPT can revolutionise communications and CX). Organisations will find themselves aiming for personalised CX across channels of preference, with convenience, empathy, and speed at the core.

Here are the top 5 trends for the Experience Economy for 2023 according to Ecosystm analysts Audrey William, Melanie Disse, and Tim Sheedy.

  • Organisations Will Focus on Building a “One CX Workforce”
  • AI Will Lead Voice of Customer Programs
  • Metadata Will Become Important
  • The Conversational AI Market Will Mature
  • Organisations Will Go Back to Focusing on Web Experience

Read on for more details.

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Ecosystm Predicts: The Top 5 Trends for Cybersecurity & Compliance in 2023

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With organisations facing an infrastructure, application, and end-point sprawl, the attack surface continues to grow; as do the number of malicious attacks. Cyber breaches are also becoming exceedingly real for consumers, as they see breaches and leaks in brands and services they interact with regularly. 2023 will see CISOs take charge of their cyber environment – going beyond a checklist.

Here are the top 5 trends for Cybersecurity & Compliance for 2023 according to Ecosystm analysts Alan Hesketh, Alea Fairchild, Andrew Milroy, and Sash Mukherjee.

  • An Escalating Cybercrime Flood Will Drive Proactive Protection
  • Incident Detection and Response Will Be the Main Focus
  • Organisations Will Choose Visibility Over More Cyber Tools
  • Regulations Will Increase the Risk of Collecting and Storing Data
  • Cyber Risk Will Include a Focus on Enterprise Operational Resilience

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Ecosystm Predicts: The Top 5 Trends for the Intelligent Enterprise in 2023

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Organisations will continue their quest to become digital and data-first in 2023. Business process automation will be a priority for the majority; but many will look at their data strategically to derive better business value. 

As per Ecosystm’s Digital Digital Enterprise Study 2022, organisations will focus equally on Automation and Strategic AI in 2023.

Here are the top 5 trends for the Intelligent Enterprise in 2023 according to Ecosystm analysts, Alan Hesketh, Peter Carr, Sash Mukherjee and Tim Sheedy.

  • Cloud Will Be Replaced by AI as the Right Transformation Goal
  • Adoption of Data Platform Architecture Will See an Uptick
  • Tech Teams Will Finally Focus on Internal Efficiency
  • Data Retention/Deletion and Records Management Will Be Top Priority
  • AI Will Replace Entire Human Jobs

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Ecosystm Predicts: The Top 5 Trends for the Distributed Enterprise in 2023

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In 2023, organisations will continue to reinvent themselves to remain relevant to their customers, engage their employees and be efficient and profitable.

As per Ecosystm’s Digital Enterprise Study 2022, organisations will increase spend on digital workplace technologies, enterprise software upgrades, mobile applications, infrastructure and data centres, and hybrid cloud management.

Here are the top 5 trends for the Distributed Enterprise in 2023 according to Ecosystm analysts, Alea Fairchild, Darian Bird, Peter Carr, and Tim Sheedy.

  • Deskless Workers Will Become Modern Professionals
  • Need for Cost Efficiency Will Stimulate the Use of Waste Metrics in Public Cloud
  • The Climate & Energy Crisis Will Change the Cloud Equation
  • Industry Cloud Will Further Accelerate Business Innovation
  • The SASE Piece Will Fall in Place

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Ecosystm Predicts: The Top 5 Forces of Innovation in 2023

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2022 was a year of consolidation – of business strategy, people policy, tech infrastructure, and applications. In 2023, despite the economic uncertainties, organisations will push forward in their tech investments on selected areas, with innovation as their primary focus. Successful businesses today realise that they are operating in a “disrupt or be disrupted” environment.   

Here are the top 5 forces of innovation in 2023 according to Ecosystm analysts, Alan Hesketh, Alea Fairchild, Peter Carr, and Tim Sheedy and Ecosystm CEO Ullrich Loeffler.

  • The Gen Z Tsunami will force organisations to truly embrace the 21st century.
  • “Big Ticket Innovation” will get back on the agenda.
  • Over the Edge: The Metaverse ecosystem will take shape.
  • Green Computing will drive tech investments.
  • Organisations will harness existing tech to innovate.

Read on for more details.

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