HR has the biggest role to play in shaping the employee experience that an organisation provides – and it cannot achieve this without a close alliance with the Tech/Digital Team. While this synergy is missing in most organisations, HR teams need to step up by listening to what their employees are saying. Having an understanding of how perspectives change based on employees’ demographic profiles, can help HR teams immensely.
The role of HR has evolved
The corporate challenge of managing skills shortages, employer of choice strategies, and flexible work programs have long existed. It’s just that, like most strategic imperatives, they have been optional, even for the most competitive businesses.
The Ecosystm Voice of the Employee Study highlights that the current resignation pandemic is supercharging a skills famine for many firms. But with almost all attention from the Great Resignation still focused on employee experience (EX), deep consideration must be given to efficiently and effectively navigating the extreme workload now facing internal HR functions.
Recruiting, inducting, onboarding, training, and cross-boarding new staff, while exiting and off-boarding old staff, often remotely and at high volume, will see shadow-HR technologies and practices bleed out of People and Capability departments as companies scramble to reset demand.
Regardless of industry, every company’s core business just became HR!
The need for Personalised Employee Experience
The industry has been talking about the need to create personalised customer experience (CX) for a while now – we should talk about creating personalised EX now.
Given the changes and challenges that your employees have faced over the last two years, they have developed some strong work preferences. HR has the biggest role to play in shaping the EX your organisation provides – and it cannot achieve this without a close alliance with the Tech/Digital Team.
According to the Ecosystm Voice of Employee Study, 50% of your employees believe that improved EX leads to better CX.
It may not be possible to cater to the needs of every individual employee. But taking into consideration some of the differences – whether based on role, age, gender, family status and so many other factors that make up an individual – will help you shape your organisation’s Digital Workplace strategy and offer a more personalised EX.
Here are 5 gender differences in workplace behaviour according to the Ecosystm Voice of the Employee Study.
- Women are more likely to change jobs in 2022
- The assumption that women prefer to work from home is wrong
- More men prefer 5-Day work weeks
- The challenges of working from home might be very different
- Women and men have different collaboration styles
Read on for more insights.
Download “The Future of the Digital Workplace: The HR Perspective” slides as a PDF
The way we work in Australia and New Zealand (ANZ) is changing. In 2020 “work” went from a place you go to something you do.
Through the many restrictions in 2020 and 2021, knowledge workers in ANZ changed their work behaviours and employers changed their expectations of their employees. Tighter border controls and fast economic recoveries have swung the pendulum in the favour of employees, and “The Great Resignation” has started to play out across the region.
The Ecosystm Voice of the Employee Study aims to explore the emerging global Future of Work trends from an employee’s point-of-view. In an environment of uncertainty, this study is designed to be an ongoing, dynamic study that will be able to track the major shifts in preferences, perceptions, and practices through 2022.
Here are some insights from the study that can help businesses in ANZ develop strategies and capabilities to better serve their remote and office-based employees.
- The Great Resignation has begun in ANZ
- Women are more likely to work entirely from home
- Those working entirely from home are more likely to change jobs/careers in 2022
- Knowledge workers in ANZ are enjoying the Work from Home model
- Employees are looking for more flexibility and choice
Read on to find out more.
