Risks and Opportunities of Net Zero Commitments and Decarbonisation Pathways

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Ecosystm supported by their partner EY, conducted an invitation-only Executive ThinkTank at the Point Zero Forum in Zurich. A select group of regulators, investors, technology providers, and senior leaders from financial institutions from across the globe came together to share their insights and experiences on the practicability, regulatory support, and implications of sustainable finance portfolios.

Here are some of the key takeaways from the ThinkTank.

  1. The Barriers to a Sustainable Future. The first step towards a sustainable future is recognising the challenges organisations face when pursuing Net Zero targets. Often, Net Zero targets are looked upon as additional costs.
  2. Overcoming the Challenges. It is important to connect Net Zero back to business goals, given that there might be sudden shifts in regulations and because of the emergence of environment-conscious consumers.
  3. A Sustainable Future Requires a Collaborative Approach. Global governments, regulators, Financial Services institutions, other enterprises, and technology providers need to collaborate on building a sustainable future.
  4. A Time for Simplification. Clear mandates on reporting climate aspects similar to how financial aspects are reported, will result in greater adoption of sustainability and ESG measures.
  5. The Role of Digital Architecture. The path to a Net Zero, decarbonised world will be technology-led.

Read below to find out more.

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Executive Retail ThinkTank: Open for Omnichannel – Achieving Seamless Customer Experiences

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Customers today expect a true omnichannel experience from retailers. They want a seamless service, across the physical stores, online shopping and when interacting with contact centres.

As the Retail industry continues to create innovative customer experiences and strengthen eCommerce capabilities, there are unique business challenges to handle like demand fluctuations, supply chain dependability and being resilient to avoid out-of-stock.

Ecosystm research finds that in the Retail industry:

  • 80% of organizations had to start or re-calibrate their digital transformation efforts in the last year
  • 50% are looking to leverage more digital technology for process automation and customer experience
  • Pricing optimization, demand forecasting, and supply chain optimization are the key focus areas of their AI investments
  • Only 21% of organizations think that they offer a full omnichannel experience

As retailers work to create that omnichannel presence – across digital, contact centre and in-store – they are forced to use a range of different systems and analytical tools to achieve a single view of stock availability, product pricing and customer data. This adds to the complexity of operations and can create delays.

We invite you to join a gathering of experienced peers from the Southeast Asia and ANZ Retail sector, such as Scott Coppock, CIO, David Jones and Country Road Group, as well as senior subject matter experts from Amazon Web Services (AWS) and Infosys to discuss improvements such as:

  • Significantly improving customer experience by enhancing existing systems using headless eCommerce systems.
  • Providing customers with enhanced capabilities such as AI-based recommendation engines.
  • Reducing costs of operation through application modernization.
  • Improving sales forecasting and supply chain planning.

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