Whitepaper – How to create compelling Conversational AI

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To help companies avoid some of the more common pitfalls and understand how they can implement successful Conversational AI projects, Ecosystm and Datacom commissioned a new whitepaper that identifies the critical steps in designing effective solutions to serve customers and agents.

The whitepaper shares insights into CX leaders’ priorities and goals for AI and machine learning solutions in the ANZ region, defines the different AI options for CX from basic to advanced, and outlines eight key considerations for companies selecting a Conversational AI solution.

“How to get your Conversational AI project right” also details the key rules companies need to take to ensure they are designing effective Conversational AI solutions:

  1. Define how it fits within your organisational priorities.
  2. Listen closely to the conversations between agents and customers.
  3. Build in-depth dialogue.
  4. Create a rigorous testing process.
  5. Ensure a seamless transfer to agents and other channels at the right time.
  6. Integrate your knowledge solutions within Conversational AI.
  7. Work with design experts.
  8. Find the right AI partner.

Download the full whitepaper “How to get your Conversational AI project right” from Datacom and Ecosystm.

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(Clicking on this link will take you to the Datacom website where you can download the whitepaper)


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Whitepaper – Delivering exceptional customer experiences in an OJK-compliant environment

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The Financial Services industry (FSI) in Indonesia is increasingly investing in digital. This is driven by both user demand and governmental incentives. However, organisations can be at very different stages of their digital maturity. Some organisations are in the early transitional stages while others are investing to enhance capabilities, they started investments in long ago. An understanding of the digital maturity of a typical financial services organisation in Indonesia gives their industry peers an opportunity to benchmark their technology and digital roadmap.

FSI in Indonesia is intensely competitive with a large number of players. There is competition from the fintech start-up community that is increasing market size and has driven a growing reliance on digital. Why is creating an exceptional customer experience a key differentiator in this competitive market? What are the impacts of OJK regulations on customer data management? How can a financial organisation create a single customer view across multiple channels and deliver personalised marketing initiatives?

Read this whitepaper to find out how digital-savvy customers are driving transformation in the financial services industry in Indonesia including:

  • The key business priorities for 2021
  • The shift in engagement strategies and channels
  • The dependence on technology to support their marketing strategy

Click below to download the whitepaper

Whitepaper-Delivering Exceptional Customer Experiences In An OJK-Compliant Environment

(Clicking on this link will take you to the Sitecore website where you can download the whitepaper)


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Whitepaper – Customer Experience Priorities in Small & Medium Enterprises

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