Organisations are aware that they must reinvent themselves continually to remain relevant to their customers, engage their employees and be profitable – and yet they find it challenging to live with the present pace of change.
Achieving a new equilibrium requires organisations to have the right skills; execute effectively every day; drive the best priorities for change; and refresh and renew their capabilities. Organisations will require adaptable people, processes, technologies and data to position themselves to harness the future.
Here are 5 insights that will help you shape your change strategy.
- Productivity persists as a priority. Recruit, train and retain essential skills and look for partners who are leaders in their sphere to provide the other, less differentiating capabilities.
- Digital debt is not only technical. Continuous reinvention requires the identification of an organisation’s digital debt, and evolution of the processes, technology and data to reduce legacy constraints. This will support the reuse and refactoring of existing capabilities in new ways and the introduction of new capabilities.
- Both operations and the customer matter. Investment in both the customer experience and operational efficiency needs to be balanced keeping in mind organisations’ limited available resources.
- Technology must be adaptive. Establishing isolation zones between components to minimise the impact of changing components is becoming key to the rapid delivery of value.
- Tomorrow’s excellence will be driven by iterative reinvention. Iterative innovation will become easier with the adoption of intelligent automation and adaptive AI/ machine learning. However, not only will this require a debt-free technical environment, it will also need an adaptive and scalable infrastructure.
More insights are below.