Whitepaper – Customer Experience Priorities in Small & Medium Enterprises
5/5 (1)
Spread the love
5/5 (1)

Customer experience (CX) is a key business priority for all organisations – irrespective of the organisation size.

Many of the contact centre solutions in the market can be complex and expensive and may not be suitable for a family-owned business or for a business requiring less than 30 agents. What these businesses look for in a solution include: inbound, outbound, call recording, workforce optimisation and basic analytics capabilities. SMEs tend to use contact centre solutions that come with telecom services and have a one-off implementation fee. The overall cost of the solution – including agent licenses and other associated costs such as training – has to be affordable for the SMEs.

This whitepaper provides CX decision makers in Australia’s SMEs with global best practices, to help them understand the priorities of SMEs in running their day-to-day contact centre operations, including case studies. The data mentioned in the paper is from the global Ecosystm CX Study that is live and ongoing on the Ecosystm platform.


Click below to download

Whitepaper - Customer Experience Priorities in Small & Medium Enterprises

(Clicking on this link will take you to MaxContact website where you can download the document )


Access More Insights Here
0

Please rate this

Team Ecosystm is Ecosystm’s inhouse content generation team, which is a part of our Marketing team. The content is generated through secondary research, and inputs from our analysts and advisors. The data findings mentioned in all Team Ecosystm posts are drawn from Ecosystm’s live and ongoing studies available on the Ecosystm platform.


Similar Blogs

Join the community and receive insights and analysis directly to your inbox.

Connect with an Expert
0 0 vote
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments