A new model of government has been expedited by the pandemic. There has been an increased requirement for fast, intense and agile government intercession, together with the continued emergence and growth of digital consumerism. This has shone a light on effective government service delivery to the collective experiences and wellbeing of the individual citizen and the wider communities they form. Expectations of the citizen as a commercial customer also continues to increase and within this paradigm, the pressure on public sector organisations to break down all barriers to deliver a seamless service experience is intense. Customer Focused, Community First.
Download the full whitepaper “Three Key Steps to Public Sector Citizen Engagement” from Fujitsu, ServiceNow and Ecosystm.
(Clicking on this link will take you to the Fujitsu website where you can download the whitepaper)