Woolworths to lift store presentation with Visual Merchandiser from One Door
5/5 (1)
Spread the love
5/5 (1)

Woolworths have announced the adoption of a new Software-as-a-Service capability from One Door to support the quality and compliance of their in-store merchandising. There are some valuable lessons from this announcement for other retailers.  

The power of data, particularly as the capability of specialist AI tools improves, continues to help retailers improve their offering to customers. 

SaaS Capabilities Offer Performance Improvements

Woolworths are working on improving the compliance of product merchandising in-store using One Door Visual Merchandising solution. 

One Door will improve the accuracy of data available to both the in-store teams and for the central supermarket merchandising team. The supply chain in Woolworths is already highly automated but getting the shelf presence right is dependent on the quality of data being captured. While store teams already use a range of electronic tools to capture this information, the compliance with store planograms and visual merchandising standards has been difficult to automate.  

One Door’s solution provides a single source of this information in an easy to use digital format. The AI tools that One Door have developed appear to be able to show the degree of compliance of the actual shelf layout and stock position. 

For store teams, One Door will simplify tracking layout changes by highlighting them and making the data available on the shop floor. This should deliver productivity benefits to the store – benefits that can be reinvested in new activities or on better customer service. 

Store teams will be able to verify that third party merchandisers are compliant. Major product manufacturers often use their own merchandising teams in supermarkets and One Door will provide a simple mechanism to verify they have done their jobs properly. 

The central merchandise teams will be able to quickly get data-driven feedback on how the stores are making planned changes, as well as verifying the quality of compliance with their store layouts. 

All of these factors should mean that the product that is available in-store is presented in the manner that the merchandising teams have defined, and the customers will see a more consistent presentation of products. 

Integration is Critical for Rapid Deployment 

Effective integration with existing systems and new cloud capabilities is critical to support the real-time operation in Retail. 

The ability to introduce and scale up new capabilities that can be delivered by cloud services such as One Door will only be effective if integration is simple and quick. This requires compatibility at a number of levels including data semantics and the ability to exchange data effectively. Woolworths have been growing their capability for managing and supporting APIs that will make this integration smoother. 

In addition, the cloud service providers have made the development of integration capabilities an investment priority.  

The introduction of One Door is showing how the company can integrate new capability and introduce it to almost 10% of their stores as a pilot capability, with the full deployment to be completed across their chain during 2022.  

Other retailers who don’t have this capability to integrate cloud services quickly, reliably and cost-effectively are going to lag companies that have invested to achieve this capability. 

CIOs and CDOs should be leading their organisations in the development of a rich and scalable set of APIs to enable the integration of this type of high-value specialised solution. 

Deployment without Consistent Architectures will be Complex 

Rapid deployment of new capabilities requires a well-architected cloud, network, and edge infrastructure – and a well-trained team. 

It is highly likely that the deployment of the One Door solution will be delivered over the existing Woolworths infrastructure. The capability is delivered from the cloud, with little or no deployment costs or time required. With the existing network and hybrid cloud capabilities that Woolworths have developed this type of rollout will be a relatively simple technical activity. 

The integration of the service into the Woolworths environment is likely to be the most complex activity to make sure accurate data is exchanged. 

It doesn’t take long to identify a wide range of different digital initiatives that Woolworths are pursuing. With the platform that they have established, they are well-positioned to take advantage of new capabilities as start-ups and existing suppliers develop them. 

Every retailer needs to maintain their focus on their digital capabilities. As companies such as One Door develop AI-based enhancements, CIOs and their teams need to be ready to integrate these capabilities quickly. 

Strong architectures for both infrastructure and digital services are needed to achieve these outcomes. 

Recommendations for Retailers  

Retail organisations continue to find new ways to leverage the power of the data that they are able to collect. The flexibility that SaaS developments deliver will be essential to maintaining an organisation’s competitive positioning. 

CIOs and their teams need to lead their organisations and ecosystems by: 

  • Identifying new SaaS capabilities that support the strategic positioning of their companies 
  • Preparing their environments by supporting a rich set of APIs to support the rapid integration of these new capabilities 
  • Developing and maintaining strong architectures that provide organisations a solid framework to develop within 

Checkout Alan’s previous insight on Woolworths micro automation technology adopted to speed up the fulfilment of online grocery orders

Woolworths Australia Automates Dark Store
1

Please rate this

Alan has proven experience in leading digital change as a CIO across multiple different industries, sectors and geographies. His focus on putting the customer at the centre of outcomes has been successful in implementing digital capabilities across both private and public sector organisations. Through over 30 years leading IT and digital organisations, Alan has developed a deep understanding of relevant strategies and change management approaches. In Super Retail Group, an Australian specialist retailer, Alan delivered omnichannel retail capabilities that offer industry-leading customer experiences. He has a record of dramatic performance improvements with internal IT and Digital teams, supported by strong supplier relationships, that achieve better business outcomes. Within New Zealand’s Ministry of Health, Alan led the implementation of cross-sector systems that improved collaboration within a highly devolved health system. From his first experience with innovation processes in Unilever’s global marketing teams, Alan has used proven and bleeding-edge technologies in powerful combinations that balanced the risks and rewards of new approaches. More recently, Alan has used agile and iterative techniques to achieve rapid returns on investment in complex organisations such as Fletcher Building. Alan is committed to continuous improvement, having seen that yesterday’s exceptional performance is tomorrow’s expectation. He holds a BSc (Information Sciences) from Victoria University of Wellington, reinforced by hard-won experience in demanding real-time business environments. Growing up around water, Alan went on to play water polo at international level. This sport gave him an early opportunity to experience different cultures and countries. With his family of partner, son and daughter, he has lived and worked in both northern and southern hemispheres. Now resident back home in New Zealand, Alan continues to swim for exercise and reads voraciously. A high-speed internet link has become an essential part of life!


Similar Blogs

Subscribe to our monthly newsletter. Insights and analysis directly to your inbox.

Future of Work
5 1 vote
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments