In Episode Four of Ecosystm Engage: The Not So Daily Show Ecosystm CEO Amit Gupta speaks with Laurent Philonenko, CEO, Servion and Ecosystm Principal Advisor, Audrey William.
The societal disruption caused by the Covid-19 pandemic has forced the contact centre industry to adjust to new ways of working and enabling technology deployments without compromising the employee and customer experience to handle spikes in demand, prioritise tasks and shifting agents to a remote working environment.
In this session, Amit, Laurent and Audrey discuss:
- Personal and Organisational impact of the crisis
- Remote working and people engagement
- Contact Centres In The Era Of COVID-19
- Bridging the Contact Centres industry gap